Windows Remote Installation Service

Frequently Asked Questions – Windows Remote Installation Service

What exactly is the Windows Remote Installation Service?

The Windows Remote Installation Service is a professional, hands-on installation service carried out entirely online. One of our technicians connects to your PC via AnyDesk and performs a full, clean installation or upgrade of Windows 10 or Windows 11 — handling everything from boot configuration to activation. You simply watch the process live in real time.

Does this service include a Windows license key?

No — this is a service only and does not include a Windows license. You will need to provide your own valid Windows key before the session. If you don’t have one yet, you can purchase a genuine license directly from Shop Key Online — for example, Windows 10 Pro Retail or Windows 11 Pro Retail — and add it to your order at the same time.

How do I book the Windows Remote Installation session?

Booking is straightforward:

1. Add the Windows Remote Installation Service to your cart and complete the purchase.
2. You will receive a confirmation email containing your booking link.
3. Choose a date and time that suits you, then follow the simple connection instructions included in the email.
4. At the scheduled time, open AnyDesk and share your session ID — our technician will take care of everything from there.

How do I download and install AnyDesk before the session?

AnyDesk is free and quick to install. Visit anydesk.com/en/installation, download the installer for Windows, and run it. If you have any difficulty, our technician can guide you through this step at the start of your session — no prior technical experience is needed.

How long does the Windows Remote Installation take?

Most Windows Remote Installation sessions are completed within 60–90 minutes, depending on your internet speed, hardware specifications, and whether a clean install or an in-place upgrade is performed. Your technician will keep you informed throughout.

Is it safe to let someone access my computer remotely?

Yes. All sessions are conducted via AnyDesk, which uses TLS 1.2 encryption and RSA 2048-bit key exchange to protect your connection. You remain in full control at all times — you can see everything happening on your screen and end the session instantly at any point. No files or access credentials are stored after the session ends.

What do I need to prepare before the Windows Remote Installation session?

Before your session, please make sure you have the following ready:

• A valid Windows 10 or Windows 11 license key (purchased separately if needed)
• A stable internet connection on the PC being serviced
• AnyDesk installed on the device (our technician can assist if needed)
• A backup of any important files saved to an external drive — we strongly recommend this before any clean installation

Will my PC meet the requirements for Windows 10 or Windows 11?

Your device must meet the minimum hardware specifications set by Microsoft. Windows 11 in particular has stricter requirements, including TPM 2.0 and Secure Boot support. You can check the official requirements on the Microsoft Windows 11 specifications page. If you are unsure, let us know when booking and we can advise you before the session begins.

Can you install both Windows 10 and Windows 11?

Yes. Our Windows Remote Installation Service supports both Windows 10 and Windows 11, covering Home and Pro editions. Whether you are setting up a new PC or upgrading an existing installation, our technicians can handle either version. If you still need a license, browse our Windows 11 Home Retail or Windows 10 Home Retail keys.

What happens after Windows is installed?

Once the installation is complete, your technician will carry out a post-install optimisation. This includes verifying activation, setting the correct time zone, language, and keyboard layout, and offering basic setup assistance such as installing drivers or configuring a browser — upon request. You will also receive advice on Windows Updates and recommended security settings to keep your system protected from day one.

What if something goes wrong during or after the session?

Our support team is available 24/7. If you experience any issues during the installation or after the session has ended, contact us and we will resolve the problem as quickly as possible. Customer satisfaction is our priority at Shop Key Online.