Office Remote Installation Service

Frequently Asked Questions — Office Remote Installation Service

What exactly is the Office Remote Installation Service?

It is a professional, live remote support session during which our expert team connects to your computer via AnyDesk and handles the full installation, activation, and configuration of your Microsoft Office suite on your behalf. You watch the entire process in real time and can stop the session at any moment.

Does this service include an Office licence?

No — this is a service only. It covers the installation and activation work, not the software licence itself. If you still need a licence, you can pick one up from our store: Office 2024 Pro Plus, Office 2021 Pro Plus, Office 2019 Pro Plus, or Office 2016 Pro Plus — all with instant email delivery.

Which Office versions does the Office Remote Installation cover?

Our Office Remote Installation Service supports all major Office editions, including Office 2016, Office 2019, Office 2021, and Office 2024 — on both Windows and Mac, depending on your licence type.

How do I book a session after purchasing?

After you complete your order, you will receive a confirmation email containing a booking link. Simply choose a time slot that suits you, follow the short connection instructions provided, and our technician will join at the scheduled time to begin the installation.

How do I download and set up AnyDesk?

Visit anydesk.com/en/installation and download the free AnyDesk client for your operating system. Run the installer (or the portable version — no full installation required), and you will be given a unique 9-digit ID. Share that ID with our technician at the start of the session, and we will handle the rest. If you are unsure about any step, we will guide you through it live.

Is it safe to allow remote access to my computer?

Yes. AnyDesk uses TLS 1.2 encryption and RSA 2048 key exchange to secure every session. You remain in full control at all times — you can see everything our technician does on screen, and you can end the session instantly with a single click. We only access what is needed to complete the Office installation and do not interact with your personal files or unrelated applications. Session recording is also available upon request for your peace of mind.

What do I need to have ready before the session?

Please have the following ready before we connect:

• A valid Microsoft Office product key (purchased from us or from another source)
• A Microsoft account, if your licence type requires account binding
• A stable internet connection on the computer where Office will be installed
• AnyDesk downloaded and open on that computer
• Any previous version of Office uninstalled (recommended — we can advise if you are unsure)

How long does the Office Remote Installation take?

Most sessions are completed within 20 to 40 minutes, depending on your internet speed, computer performance, and the specific Office version being installed. We will keep you informed throughout the process.

What happens if the activation fails during the session?

Our technician will troubleshoot the issue live during the session. Common causes — such as version conflicts, previously bound licences, or Microsoft account issues — are resolved as part of the service. If an issue cannot be resolved within the session, we will follow up with you to find a solution.

Can the Office Remote Installation be done on a Mac?

Yes. We support both Windows and Mac installations, provided your Office licence is compatible with macOS. Please confirm your licence type when booking so we can prepare accordingly.

Do I need any technical knowledge to use this service?

None at all. That is the whole point of our Office Remote Installation Service — you simply watch while our team takes care of everything. We will guide you through downloading AnyDesk, starting the session, and anything else you need help with before we begin.

What do I get at the end of the session?

Once the session is complete, your Office applications — including Word, Excel, PowerPoint, and others included in your edition — will be fully installed, activated, and ready to use. We will also set up desktop shortcuts and apply any language or interface preferences you request.